Support Services!

Our 24/7 technical support services ensure that your healthcare facility operates without interruptions. We provide comprehensive technical assistance for all orthopaedic equipment and pharmaceutical systems.

Our Technical Support Services Include:

• Remote Diagnostics: Secure remote connection for real-time equipment diagnostics
• On-site Technical Support: Certified technicians dispatched to your facility
• Emergency Response: Priority support for critical equipment failures
• Software Updates: Regular updates for digital systems and equipment software
• User Training: Comprehensive training for healthcare staff on equipment operation
• Documentation Support: Technical manuals, troubleshooting guides, and SOPs

Supported Equipment:

Our comprehensive equipment maintenance programs are designed to extend the lifespan of your medical equipment, ensure optimal performance, and prevent unexpected downtime that could impact patient care.

Maintenance Services:

• Preventive Maintenance: Scheduled servicing based on equipment usage and manufacturer recommendations
• Corrective Maintenance: Repair and replacement of faulty components
• Calibration Services: Precision calibration of surgical instruments and measurement devices
• Performance Testing: Regular performance verification and validation
• Spare Parts Management: Genuine spare parts inventory and timely replacement
• Compliance Documentation: Complete maintenance records for regulatory compliance

Maintenance Plans:

Our state-of-the-art sterilization services ensure complete decontamination of surgical instruments, implants, and medical devices, meeting the highest standards of infection control and patient safety.

Sterilization Methods:

• Steam Sterilization (Autoclaving): For heat-stable instruments and equipment
• Ethylene Oxide (ETO): For heat-sensitive equipment and complex devices
• Low-Temperature Hydrogen Peroxide: For delicate instruments and electronic components
• Gamma Radiation: For single-use devices and implants
• Chemical Sterilization: For endoscopes and optical instruments

Our Sterilization Process:

Validation & Documentation:

We provide complete sterilization validation documentation including:

• Biological indicator test results
• Chemical indicator records
• Equipment calibration certificates
• Sterilization process validation reports
• Traceability documentation for each batch

Our comprehensive logistics and delivery services ensure timely and secure transportation of medical products, pharmaceuticals, and equipment across Kenya and East Africa, with special attention to temperature-sensitive items.

Our Logistics Services:

• Cold Chain Logistics: Temperature-controlled transport for vaccines and pharmaceuticals
• Emergency Delivery: 24/7 emergency delivery for critical medical supplies
• Inventory Management: Stock monitoring and automated replenishment
• Customs Clearance: Assistance with import/export documentation
• Warehousing: Secure storage facilities with climate control
• Last-Mile Delivery: Direct delivery to healthcare facilities

Delivery Networks:

Specialized Transport:

Our professional consultation services provide healthcare facilities with expert guidance on clinical applications, product selection, surgical planning, and regulatory compliance from our team of experienced orthopaedic specialists and medical experts.

Consultation Services:

• Clinical Application Support: Guidance on proper use of orthopaedic implants and equipment
• Surgical Planning Assistance: Pre-operative planning and implant sizing
• Product Selection Guidance: Recommendations based on clinical requirements and budget
• Regulatory Compliance Advice: Assistance with PPB, FDA, and CE compliance
• Facility Planning: Design and setup of orthopaedic theatres and clinics
• Clinical Training: Hands-on training for surgical teams

Our Expert Team:

Consultation Formats:

Our comprehensive after-sales support ensures that your investment in medical equipment and products continues to deliver value throughout its lifecycle. We provide ongoing support, maintenance, and upgrades to keep your systems performing optimally.

After-Sales Services:

• Warranty Services: Comprehensive warranty coverage and claim processing
• Extended Service Contracts: Customized maintenance agreements beyond warranty
• Spare Parts Management: Guaranteed availability of genuine spare parts
• Performance Monitoring: Regular performance reviews and optimization
• Software Updates: Free software upgrades and security patches
• Training Programs: Ongoing training for new staff and refresher courses

Support Packages:

Additional Benefits: