Legal & Feedback
Review our Privacy Policy, Terms of Service, or submit your feedback and complaints. We value your trust and are committed to addressing your concerns.
Privacy Policy
1. Introduction
Orthomedics and Pharmaceuticals Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
- Personal Information: Name, email address, phone number, billing address, and payment information
- Healthcare Information: Professional credentials, institution details, and product requirements
- Technical Data: IP address, browser type, device information, and usage patterns
- Communication Data: Correspondence with our team and feedback submissions
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services
- To process your orders and transactions
- To communicate with you about products, services, and updates
- To improve our website and services
- To comply with legal obligations
- To protect our rights and property
4. Data Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL encryption for data transmission
- Secure servers with firewall protection
- Regular security assessments
- Limited access to personal information
- Regular data backups
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Professional advisors for business purposes
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
7. Contact Information
For privacy-related inquiries, contact our Data Protection Officer:
Email: privacy@orthomedics.org
Phone: +254 703 776 694
Address: Tayside, Nandi Rd, Opp St. Lukes Hospital 30100 Eldoret, Kenya
Terms of Service
1. Acceptance of Terms
By accessing and using our website, online store, or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
Orthomedics and Pharmaceuticals Ltd provides medical products and supplies through our online store and physical locations. Our services include:
- Online sales of medical products
- Technical support and consultation
- Equipment maintenance and repair
- Professional training and education
3. User Accounts
To access certain features, you may need to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Updating your information when necessary
4. Orders and Payment
Order Processing:
- All orders are subject to product availability
- Prices are subject to change without notice
- We reserve the right to refuse or cancel any order
- Payment must be completed before order processing
Payment Methods: We accept bank transfers, M-Pesa, and credit/debit cards through secure payment gateways.
5. Shipping and Delivery
- Delivery times are estimates and not guaranteed
- Shipping costs are calculated at checkout
- Risk of loss passes to you upon delivery
- International shipping may be subject to customs duties
6. Returns and Refunds
Due to the nature of medical products, returns are only accepted for:
- Defective or damaged products
- Incorrect product shipments
- Products with quality issues
All return requests must be made within 7 days of delivery. Refunds will be processed within 14 business days.
7. Intellectual Property
All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by intellectual property laws.
8. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.
Feedback & Complaints
We value your feedback and are committed to addressing your concerns promptly and professionally.
Submit Your Feedback or Complaint
Please use the form below to submit your feedback, suggestions, or complaints. Our team will review your submission and respond within 3 business days.
Alternative Contact Methods
For urgent matters, you can contact us directly:
📞 Phone: +254 703 776 694
📧 Email: feedback@orthomedics.org
📍 Address: Tayside, Nandi Rd, Opp St. Lukes Hospital 30100 Eldoret, Kenya
Our Commitment
We are committed to:
- Responding to all feedback within 3 business days
- Investigating complaints thoroughly and fairly
- Maintaining confidentiality of your information
- Using feedback to improve our products and services
- Providing appropriate resolutions to complaints